Service
Machine setup that is the same every time.
New Windows, Linux and Mac machines built by script instead of by hand — one command each, the same result every time, and nothing half-configured left behind. On site across New York and remotely beyond it.
The problem
Setting up machines by hand does not repeat.
Every machine built by hand is slightly different from the last one. A setting missed here, a version behind there, an install someone abandoned halfway through. None of it matters until something breaks and no two machines behave the same way.
It gets worse quietly. Whoever set the first one up remembers what they did for a while. Six months later nobody does, and the only record of how a machine was configured is the machine itself.
A script is a written record that happens to run. It does the same thing on the tenth machine as it did on the first, and when something needs to change you change it in one place rather than on every desk.
What’s included
What the work actually covers.
One command per machine
Windows, Linux and macOS each get a single command that performs the whole setup. No wizard to click through, no order to remember, and nothing that behaves differently because somebody did step four before step three.
Safe to run twice
Each script checks what is already present before it changes anything, so running it again repairs a half-finished machine rather than installing over the top of itself. That matters most when a setup was interrupted.
Downloads that are checked
Installers accept a download only when its address matches the vendor official release path, verified before anything is fetched. Version lookups run through our own endpoint with two independent fallbacks, so a new release upstream cannot break a fresh install.
Still running next month
Services are registered so they return after a reboot and restart themselves if they stop — scheduled tasks on Windows, systemd on Linux, launch agents on macOS — instead of depending on somebody noticing that something went quiet.
Macs done properly
The privacy permissions macOS will not let any script grant on its own are explained on screen, with exactly which toggles to tick and why. Download quarantine is cleared, and background agents are registered the right way so remote support survives a restart.
Credentials kept out of files
Secrets are passed in and stored where each system keeps secrets — never typed into a configuration file, and never left sitting in a scheduled task arguments where verbose logging would print them straight back out.
How it runs
From one machine to the whole fleet.
Agree what correct looks like
We set one machine up together and settle what a properly configured one actually is: software, settings, access, and what should already be running before a person sits down at it.
Turn that into the installer
That agreement becomes the script. From then on the documentation and the process are the same object, which is the only arrangement where documentation stays true.
Roll it out
New machines take one command. Machines already in service can be brought to the same state without being wiped, because running the script again repairs rather than duplicates.
Hand it over
The scripts are yours, in plain text, commented. Replace us and onboarding still works, because somebody else can read exactly what it does.
Questions
Asked before every job.
Do machines have to be wiped?
Usually not. Running the installer on a machine already in use brings it in line with the standard without starting over. Wiping should be a decision you make deliberately, not the default way of getting a consistent result.
What if we run Windows, Mac and Linux together?
That is the normal case rather than the awkward one. Each platform gets its own installer written for that platform, reaching the same end state, instead of a lowest common denominator that suits none of them.
Are there machines you cannot support?
Yes, and it is better said up front: Macs older than roughly 2012 lack the graphics support the remote-support interface needs. They can be set up and used, but not supported remotely through that route.
Can we run it ourselves?
That is rather the point. The scripts are plain text and yours to keep, so your own staff can bring a new machine up without waiting on us to be available.
Tell us how machines get set up now.
Describe what happens today when somebody new starts — who does it, how long it takes, and what usually gets missed. The first conversation is free.