Pricing
Real numbers, and exactly what they buy.
Most IT firms will not tell you what anything costs until you have sat through a sales call. Here are our rates, what each one actually includes, and what it deliberately does not. The only number we do not publish is monthly managed IT — and further down we explain why, because the reason matters more than the number.
Need help right now?
Pay online, get a slot the same day
No contract, no consultation, no account to open. Pay for a session and we contact you to book it, usually within the hour during business hours. Full terms are in what you are booking.
30-minute session
$95
Remote screen-share
Enough for one clearly-defined problem. Most single issues are solved inside this. Read the booking terms.
What is included
- A screen-share session with us, not a technician reading a script
- Diagnosis and the fix in the same session where possible
- Printers, email, Wi-Fi, logins, a machine misbehaving
- A short written note of what was wrong and what we changed
What it does not cover
- On-site visits, this is remote only
- Hardware, licences or subscriptions you need to buy
- Work that turns out to need longer, we will tell you before the time runs out, not after
60-minute session
$165
Remote screen-share
For something with more to it, or a problem that has already survived one attempt. Read the booking terms.
What is included
- Everything in the 30-minute session, with room to do it properly
- Setting up a new machine, or cleaning up one that grew messy
- A second opinion on advice you have been given
- Written notes on what we found, including anything we did not touch
What it does not cover
- On-site visits, this is remote only
- Hardware, licences or subscriptions
- Ongoing monitoring or support, that is a monthly arrangement
Why it costs this
You are not paying for a help desk
An hourly rate only means something next to what the hour contains. Here is what ours does.
The same engineer, every time
You are not re-explaining your setup to a new person, and nothing gets escalated to a queue. Whoever picks up already knows your network.
Thirteen years, so diagnosis is quick
Most of an IT bill is time spent working out what is wrong. Experience is what shortens that. You are paying for a faster answer, not a longer session.
Notes you keep
Every session leaves a written record of what was found and changed. It is yours, and it stays yours, including if you stop working with us.
Ongoing work
When it is more than one session
Billed for what it takes, in fifteen-minute increments after the first hour. Buy hours up front if you would rather fix the rate.
Pay as you go
$165
an hour
The standard rate for anything not bought as a session.
What is included
- One-hour minimum, then per 15 minutes
- Remote or on-site across New York
- Project work quoted up front instead, if you prefer a fixed number
- Written notes after every visit
What it does not cover
- Travel outside the five boroughs, quoted separately
- Parts, licences and subscriptions
Five hours
$775
$155 an hour
Paid up front, drawn down as you use it.
What is included
- A standing block you can call on
- Never expires, no monthly commitment
- Same rate whether it is an emergency or planned
- Runs down in 15-minute increments
What it does not cover
- Not a retainer, there is no reserved response time
- Unused hours are not refunded in cash
Ten hours
$1,450
$145 an hour
The same arrangement, at the better rate.
What is included
- Best value if you expect regular work
- Never expires
- Can be spent on anything, support or projects
- A running balance you can ask for any time
What it does not cover
- Not a retainer or a guaranteed response window
- Unused hours are not refunded in cash
The sensible first step
Network & Security Health Check
$595
A fixed-price, fixed-scope look at what you actually have, ending in a written report you keep. It is also how monthly support gets quoted, because we will not price equipment we have not seen.
The $595 comes off your first month if you go on to monthly support. If you do not, the report is still yours and you owe nothing further. You pay after the call, once we have agreed what is in scope.
What we check
- Every device, server, firewall and cloud account, inventoried
- Where your backups are, and whether they would actually restore
- Which machines are unpatched, unsupported or out of warranty
- Who has administrator access, and who should not
- Whether your network is segmented or flat
- What breaks first if a machine dies tomorrow
What you get
- A written report in plain English, not a tool export
- Findings ranked by what we would fix first
- Rough costs against each one, so nothing is a surprise
What it is not
- It is an assessment, not a repair, fixing what is found is quoted separately
- Not a formal compliance audit or penetration test
- No changes are made to anything without asking you first
Websites
Built on a platform you can still edit yourself
Built in WordPress on a mainstream page builder, so any developer can pick it up later. No proprietary system that only we can maintain.
Template build
$3,500
up to 5 pages
Your branding and content on a proven layout. Live in two to three weeks.
What is included
- Up to five pages, built and populated
- Mobile, tablet and desktop layouts
- Contact form wired to your inbox
- Basic on-page SEO and a sitemap
- Analytics installed
- A walkthrough so you can edit it yourself
What it does not cover
- Copy and photography, yours to supply or quoted separately
- Ongoing SEO campaigns or ad management
- E-commerce, booking systems or member logins
- Hosting after the first month, see the care plan
Custom design
from $8,500
designed, not templated
Designed around your business rather than fitted into a layout. Priced after we scope it.
What is included
- Design drawn from scratch to your brand
- Page count and structure agreed up front
- Built to be found by search engines and AI assistants
- Speed and accessibility handled properly
- Two rounds of revisions included
- Full handover and documentation
What it does not cover
- Copy and photography, unless quoted in
- Ongoing SEO campaigns or ad management
- Anything outside the agreed scope, quoted before it starts
Care plan — $125 a month. Hosting, updates, backups, uptime monitoring and small changes. Optional on either build, and cancellable any time.
Monthly managed IT
The one price we will not put on a website
Everything above is a number we can stand behind without seeing your office. Monthly managed IT is not. Any firm quoting it before looking is either guessing, or leaving themselves room to renegotiate once they have seen the mess.
What actually moves it: how many machines, how old they are, whether there are servers and what they do, whether anything has to meet compliance rules, and how much is already broken. Those vary enormously between two businesses of the same size.
So it is quoted after the health check, against what is actually there, and then it does not move. That is the whole reason the check exists, and why its cost comes back to you if you go ahead.
Do I have to sign a contract?
No. Sessions and hour blocks are one-off purchases. Monthly support runs month to month with 30 days notice. Nothing auto-renews for a year.
What if I just need one thing fixed?
Buy a session and that is the end of it. There is no follow-up sales process and no obligation to become a monthly client.
What if I do not actually need you?
We will say so. Thirteen years in, we would rather tell you in the first half hour than bill for work that does not need doing.
Will these prices change?
Rates can change for new work, but anything already bought or quoted is the price. A quote holds for 30 days.
Not sure which of these you need?
Tell us what is going wrong and we will tell you what it takes to fix it. That conversation is free, and it is not a sales call.